Console Management blocked by wizard

[NTG112]

We have an older version of 3cx that we have decided to rebuild side by side. We are now being blocked from logging into the older version by a registration wizard. Nothing we add to this wizard allows us to get into the management console to even read-only our old settings. It is very frustrating.

The old system is running as it previously did behind this registration wizard and the system continues to allow calls. This is not a login issue as we are able to log in normally but will be immediately redirected to this wizard.

I'm unsure of the old system version #.

Using the old key for the old system or even the new key for a newly installed side by side version give the same results. Again very frustrating.

Any help on how to get access to our old 3cx system to get old data would be appreciated.

 

[Saqqara]

are you trying to use the same license key for both systems

 

[NTG112]

No. I've tried the original key on the old system and no go. I'm guessing that some sort of phone home system is confusing the two? But that makes no sense, the old system should continue to work if not just to let me in to copy old configs.

I'm fine abandoning the old system i just need to see the inbound and outbound route configs ivr etc.. Anyone know how to bypass this wizard?

 

[NTG112]

Is there no way to get this fixed? It seems like a licensing issue with an old version and the new. This is quite a turn off from 3cx, one vendor already invited me to pay for support @ $190 per hr.