contact creation

[Telecomlijn]

I have the following question about the 3CX DIY api: With regards to Contact Creation, is it possible that when a contact is created in the 3CX system it automatically gets forwarded to the Connected CRM? Or is this only done during a Web call, when the contact does not exist yet within the CRM system( this to enable logging of the Calls as well)

 

[edossantos]

Contact creation only happens when you make or receive a call from a number that can't be found in the CRM.