Contact Lookup

[muhammad.jamshaid@ilsaint]

I've integrated contact lookup with my CRM using custom template . now i want the contact url should only open if any agent attended the call. is it possible ?

 

[edossantos]

The Web Client will automatically launch the Contact URL in a new browser tab when the call is ringing. There is no way to configure this to be done on call answer. What you can do however, is changing the 3CX Web Client Settings > Integration > Set it to Off. This way the popup will not be launched, and you can manually click the contact icon on the upper right corner when you're about to answer the call: