Contact names missing against numbers in Reception view since v16.3.0.144

[RRussell]

Hi Team

I installed the new Windows Client yesterday and found we no longer have names displayed next to contacts.

For example, I have my mobile number listed in my extension so our team can right click and call my mobile. Then this will display my name and number in the reception window. Ditto for if I call into the office they can tell it is me right away. Also seems to effect the contacts manually entered into 3CX.

I still had a previous version, v16.0.1.81 and this doesn't appear to be a problem.

 

[JohnS_3CX]

Hi Russel,

It should only affect the contacts, because this is what is being checked when you call in from your GSM line.

I would suggest to check the Company Contacts and delete your entry altogether. If you use a CRM integration check in case there is a second entry. You will notice that the contact have a type-field for "3CX" or "CRM". Each person can also have their own private contacts, so there could potentially be a 3rd entry there too.

 

[RRussell]

Hi JohnS

No CRM, only 3CX contacts which has one person and their name is also now no longer displayed in the new windows client.

Rolling the installation back to the previous install and works as required. Problem appears to be in the client and not the 3CX server. Confirming we are running server 16.0.5.612.

 

[JohnS_3CX]

Thanks Russell, we can replicate the behavior and will be addressed in a future update.