Contact not creating in 3cx

[developerzeeshan]

Hi,

I want to know how can contact create from crm to 3cx i enable the contact creation but its not creating call journaling working but no contact creation

Here is my template



Here is the response of the call

 

[Evolute IT]

Hi,

I want to know how can contact create from crm to 3cx i enable the contact creation but its not creating call journaling working but no contact creation

Here is my template

View attachment 26697

Here is the response of the call

View attachment 26699

The "CreateContactRecord" scenario is used to create contacts in the CRM, not 3CX.

The output is what is used as the contact object in the PBX.

Show the lookup scenario (the one without any ID.)

 

[developerzeeshan]

The "CreateContactRecord" scenario is used to create contacts in the CRM, not 3CX.

The output is what is used as the contact object in the PBX.

Show the lookup scenario (the one without any ID.)

Is it possible to create contact from crm to 3cx while this procedure

 

[edossantos]

Is it possible to create contact from crm to 3cx while this procedure

Contacts are synchronized from the CRM to 3CX when they call you, or you call them. There is no way to force this synchronization in any other case.

 

[developerzeeshan]

Contacts are synchronized from the CRM to 3CX when they call you, or you call them. There is no way to force this synchronization in any other case.

If in search request there are returning parameters then why its not saving in 3cx contacts need to save contact from crm to 3cx please guide me

 

[edossantos]

If in search request there are returning parameters then why its not saving in 3cx contacts need to save contact from crm to 3cx please guide me

Only contacts having the phone number being searched will be added. If you return more contacts, but the number being searched is not included, they will be discarded. Not sure what you want to achieve here, but you should know that synchronizing all the CRM contacts at once is not possible.

 

[developerzeeshan]

Now its creating contact in 3cx but can you tell me how to block search request in 3cx to crm just send createCall request for outbound call not search call i am showing popup on search request but search request going on incoming ant ougoing both so is it not possible search request not ping in crm on outgoing

http://54.38.120.117/crm/search/?number=01455817284&APIkey=111222333&username=admin&calltype=

Or may i send cattype parameter so that i can differentiat on end point inbound or outbound

 

[edossantos]

You can't skip the contact lookup at the beginning of the call. If you don't need this, then don't implement the contact lookup scenario in your custom template. If you just need call journaling, then just implement the ReportCall scenario, but please note that if you don't have the contact lookup scenario, you will not have the details of any matching contact during call journaling.

Also, I'm having a very hard time trying to understand what you say. I would recommend that you write the message in your first language, properly using commas, periods, and everything, and use Google Translate to convert this to English.

 

[developerzeeshan]

If contact is saved in 3cx as you can see in screenshot



Then why its not sending this contact details in crm

 

[developerzeeshan]

You can't skip the contact lookup at the beginning of the call. If you don't need this, then don't implement the contact lookup scenario in your custom template. If you just need call journaling, then just implement the ReportCall scenario, but please note that if you don't have the contact lookup scenario, you will not have the details of any matching contact during call journaling.

Also, I'm having a very hard time trying to understand what you say. I would recommend that you write the message in your first language, properly using commas, periods, and everything, and use Google Translate to convert this to English.

I mean is this possible i can send call type in search request because i am showing popup in crm on first time search request as ringing and this search request is in both inbound and outbound and i want to show popup only in inbound

 

[developerzeeshan]

Is it possible to send create contact request in crm even if the contact is already in crm as i see if there is a contact in crm then 3cx not sending request to crm

 

[edossantos]

If contact is saved in 3cx as you can see in screenshot

View attachment 26728

Then why its not sending this contact details in crm

View attachment 26729

The JSON response returned by the web service does not contain the number being searched. That's why the record is being ignored.