Contact Search Number Formatting

[Odigoo]

Hubspot has all numbers saved as +1 (XXX) XXX-XXXX

I have managed to get different country codes to work with caller id reformatting for example Mexico numbers are saved as +52-XX-XX-XXXXXX

I setup a rule with whereby 52(..)(..)(.*) turns into +52-\1-\2-\3 and the customer lookup is working.

For US numbers hubspot saves them with a space and parentheses.

Can I add spaces and parentheses to an inbound reformatting rule?

Or how can I match? currently it send the number as 1XXXXXXXXXX and Hubspot does not find a match and thus a new contact is created.

 

[TheodorosG_3CX]

I would suggest the since the number is saved in E164 format in Hubspot then the reformat from the PBX side is also in E164 and send it as +1XXXXXXXXXX
Please also check the guideline: https://www.3cx.com/docs/hubspot-pbx-crm-integration/#h.rqhrtoh952xo

 

[Odigoo]

I tried sending like that as well. No match.

 

[TheodorosG_3CX]

You may check the systemservice log file and see what is the number form that is send from the PBX and what you receive from the CRM side.

 

[Odigoo]

I am generating support info and it is only sending me july logs. nothing for august. Do I have to clear some cache or clear old logs somehow?

 

[TheodorosG_3CX]

Is you PBX in verbose logging level? If not i would suggest that you set to Verbose and restart the PBX services. Then make the test and generate the support info.