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Contact Search via CRM doesn't work

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joepbx24

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I am using version 3CX PBX version 18.

I've configured my custom CRM using 3CX CRM Integration Wizard tool and managed to setup call lookup by number to work when I'm getting called.

However I want to configure contact search from my webclient possible aswell. At this point, it doesn't work.

1.PNG
(My webclient can't find the contact by phone number)

Is it possible? And if it is, how can I do it?

Based on the documentation (https://www.3cx.com/docs/crm-integration/#h.9wtbfx3zku6o), it should be possible. But I don't have such a configuration available in my 3CX CRM Integration Wizard.
 
Last edited:
edossantos_sipcaller said:
Also, search the log for lines having the prefix "CRM:"
Click to expand...
I've provided both logs. Management Console log one post above. It contains something with 'Crm', but not 'CRM:'.
 
edossantos_sipcaller said:
Also, search the log for lines having the prefix "CRM:"
Click to expand...

Here is Management Console log:

Code: 
2024/05/03 12:09:23.687|13445|0050|Trac|[Microsoft.AspNetCore.Hosting.Diagnostics] Request starting HTTP/1.1 OPTIONS http://******:5001/MyPhone/MPWebService.asmx - -
2024/05/03 12:09:23.687|13445|0050|Verb|#57537 (traceid=0HN173GU32BDB:00000004) START: OPTIONS https://******:5001/MyPhone/MPWebService.asmx
2024/05/03 12:09:23.687|13445|0050|Trac|[Microsoft.AspNetCore.Cors.Infrastructure.CorsService] CORS policy execution successful.
2024/05/03 12:09:23.687|13445|0050|Verb|#57537 (traceid=0HN173GU32BDB:00000004) STOP: OPTIONS https://******:5001/MyPhone/MPWebService.asmx processed 00:00:00.0001561
2024/05/03 12:09:23.687|13445|0050|Trac|[Microsoft.AspNetCore.Hosting.Diagnostics] Request finished HTTP/1.1 OPTIONS http://******:5001/MyPhone/MPWebService.asmx - - - 204 - - 0.3722ms
2024/05/03 12:09:23.690|13445|0029|Trac|[Microsoft.AspNetCore.Hosting.Diagnostics] Request starting HTTP/1.1 OPTIONS http://******:5001/MyPhone/MPWebService.asmx - -
2024/05/03 12:09:23.690|13445|0029|Verb|#57538 (traceid=0HN173GU32BDC:00000002) START: OPTIONS https://******:5001/MyPhone/MPWebService.asmx
2024/05/03 12:09:23.690|13445|0029|Trac|[Microsoft.AspNetCore.Cors.Infrastructure.CorsService] CORS policy execution successful.
2024/05/03 12:09:23.690|13445|0029|Verb|#57538 (traceid=0HN173GU32BDC:00000002) STOP: OPTIONS https://******:5001/MyPhone/MPWebService.asmx processed 00:00:00.0000917
2024/05/03 12:09:23.690|13445|0029|Trac|[Microsoft.AspNetCore.Hosting.Diagnostics] Request finished HTTP/1.1 OPTIONS http://******:5001/MyPhone/MPWebService.asmx - - - 204 - - 0.2019ms
2024/05/03 12:09:23.708|13445|0057|Trac|[Microsoft.AspNetCore.Hosting.Diagnostics] Request starting HTTP/1.1 POST http://******:5001/MyPhone/MPWebService.asmx application/octet-stream 41
2024/05/03 12:09:23.708|13445|0057|Verb|#57539 (traceid=0HN173GU32BDC:00000003) START: POST https://******:5001/MyPhone/MPWebService.asmx
2024/05/03 12:09:23.708|13445|0057|Trac|[Microsoft.AspNetCore.Cors.Infrastructure.CorsService] CORS policy execution successful.
2024/05/03 12:09:23.708|13445|0057|Trac|[Microsoft.AspNetCore.Routing.EndpointMiddleware] Executing endpoint 'ManagementConsoleJS.MyPhone.MyPhoneController.MPWebService (3CXManagementConsole)'
2024/05/03 12:09:23.708|13445|0057|Trac|[Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker] Route matched with {action = "MPWebService", controller = "MyPhone"}. Executing controller action with signature System.Threading.Tasks.Task`1[Microsoft.AspNetCore.Mvc.IActionResult] MPWebService(System.Threading.CancellationToken) on controller ManagementConsoleJS.MyPhone.MyPhoneController (3CXManagementConsole).
2024/05/03 12:09:23.709|13445|0057|Verb|MYPHONE: HandleRequest from 215@4600aedb-f5bf-d43f-2fb5-3944146b4083(traceid=0HN173GU32BDC:00000003)
2024/05/03 12:09:23.709|13445|0057|Verb|MYPHONE: Incoming request: messageID=104. (traceid=0HN173GU32BDC:00000003). Current requests: 1.
2024/05/03 12:09:23.709|13445|0057|Verb|MYPHONE: RequestLookupContact: Input=verbose and make, ExtIncluded=False, MustHaveEmail=, SearchBy=63, SearchBridge=, SearchCompany=True, SearchPersonal=True, SortBy=LastName, Offset=0, Count=10
2024/05/03 12:09:23.712|13445|0050|Trac|[Microsoft.AspNetCore.Hosting.Diagnostics] Request starting HTTP/1.1 POST http://******:5001/MyPhone/MPWebService.asmx application/octet-stream 26
2024/05/03 12:09:23.712|13445|0050|Verb|#57540 (traceid=0HN173GU32BDB:00000005) START: POST https://******:5001/MyPhone/MPWebService.asmx
2024/05/03 12:09:23.712|13445|0050|Trac|[Microsoft.AspNetCore.Cors.Infrastructure.CorsService] CORS policy execution successful.
2024/05/03 12:09:23.712|13445|0050|Trac|[Microsoft.AspNetCore.Routing.EndpointMiddleware] Executing endpoint 'ManagementConsoleJS.MyPhone.MyPhoneController.MPWebService (3CXManagementConsole)'
2024/05/03 12:09:23.712|13445|0050|Trac|[Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker] Route matched with {action = "MPWebService", controller = "MyPhone"}. Executing controller action with signature System.Threading.Tasks.Task`1[Microsoft.AspNetCore.Mvc.IActionResult] MPWebService(System.Threading.CancellationToken) on controller ManagementConsoleJS.MyPhone.MyPhoneController (3CXManagementConsole).
2024/05/03 12:09:23.712|13445|0050|Verb|MYPHONE: HandleRequest from 215@4600aedb-f5bf-d43f-2fb5-3944146b4083(traceid=0HN173GU32BDB:00000005)
2024/05/03 12:09:23.712|13445|0050|Verb|MYPHONE: Incoming request: messageID=528. (traceid=0HN173GU32BDB:00000005). Current requests: 2.
2024/05/03 12:09:23.713|13445|0050|Verb|MYPHONE: _DAC([528 RequestSearchCrmContacts]) - 00:00:00.0002558 - from 215[4600aedb-f5bf-d43f-2fb5-3944146b4083]@******. Requests:2 -> 1 (traceid=0HN173GU32BDB:00000005)
2024/05/03 12:09:23.713|13445|0050|Trac|[Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker] Executed action ManagementConsoleJS.MyPhone.MyPhoneController.MPWebService (3CXManagementConsole) in 0.5921ms
2024/05/03 12:09:23.714|13445|0050|Trac|[Microsoft.AspNetCore.Routing.EndpointMiddleware] Executed endpoint 'ManagementConsoleJS.MyPhone.MyPhoneController.MPWebService (3CXManagementConsole)'
2024/05/03 12:09:23.714|13445|0050|Verb|#57540 (traceid=0HN173GU32BDB:00000005) STOP: POST https://******:5001/MyPhone/MPWebService.asmx processed 00:00:00.0020189
2024/05/03 12:09:23.714|13445|0050|Trac|[Microsoft.AspNetCore.Hosting.Diagnostics] Request finished HTTP/1.1 POST http://******:5001/MyPhone/MPWebService.asmx application/octet-stream 26 - 200 6 application/octet-stream 2.1078ms
2024/05/03 12:09:23.734|13445|0057|Verb|MYPHONE: Total contacts matched requested criteria: 0 entries
2024/05/03 12:09:23.734|13445|0057|Verb|MYPHONE: _DAC([104 RequestLookupContact]) - 00:00:00.0254252 - from 215[4600aedb-f5bf-d43f-2fb5-3944146b4083]@******. Requests:1 -> 0 (traceid=0HN173GU32BDC:00000003)
2024/05/03 12:09:23.735|13445|0057|Trac|[Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker] Executed action ManagementConsoleJS.MyPhone.MyPhoneController.MPWebService (3CXManagementConsole) in 26.3534ms
2024/05/03 12:09:23.735|13445|0057|Trac|[Microsoft.AspNetCore.Routing.EndpointMiddleware] Executed endpoint 'ManagementConsoleJS.MyPhone.MyPhoneController.MPWebService (3CXManagementConsole)'
2024/05/03 12:09:23.735|13445|0057|Verb|#57539 (traceid=0HN173GU32BDC:00000003) STOP: POST https://******:5001/MyPhone/MPWebService.asmx processed 00:00:00.0266580
2024/05/03 12:09:23.735|13445|0057|Trac|[Microsoft.AspNetCore.Hosting.Diagnostics] Request finished HTTP/1.1 POST http://******:5001/MyPhone/MPWebService.asmx application/octet-stream 41 - 200 8 application/octet-stream 26.7827ms


Here is my Scenario configuratio:


XML: 
<Scenario Id="SearchContacts" Type="REST">

      <Request Url="*******/api/voip/contacts/search?value=[SearchText]" MessagePasses="0" RequestEncoding="UrlEncoded" RequestType="Get" ResponseType="Json" />

      <Rules>

        <Rule Type="Any">contact.Id</Rule>

      </Rules>

      <Variables>

        <Variable Name="ContactID" Path="contact.Id">

          <Filter />

        </Variable>

        <Variable Name="FirstName" Path="contact.FirstName">

          <Filter />

        </Variable>

        <Variable Name="LastName" Path="contact.LastName">

          <Filter />

        </Variable>

        <Variable Name="Email" Path="contact.Email">

          <Filter />

        </Variable>

        <Variable Name="PhoneBusiness" Path="contact.BusinessPhone">

          <Filter />

        </Variable>

        <Variable Name="PhoneBusiness2" Path="contact.BusinessPhone2">

          <Filter />

        </Variable>

        <Variable Name="PhoneMobile" Path="contact.MobilePhone">

          <Filter />

        </Variable>

      </Variables>

      <Outputs AllowEmpty="false">

        <Output Type="ContactID" Passes="0" Value="[ContactID]" />

        <Output Type="FirstName" Passes="0" Value="[FirstName]" />

        <Output Type="LastName" Passes="0" Value="[LastName]" />

        <Output Type="Email" Passes="0" Value="[Email]" />

        <Output Type="PhoneBusiness" Passes="0" Value="[PhoneBusiness]" />

        <Output Type="PhoneBusiness2" Passes="0" Value="[PhoneBusiness2]" />

        <Output Type="PhoneMobile" Passes="0" Value="[PhoneMobile]" />

        <Output Type="ContactUrl" Passes="0" Value="*******/api/voip/contacts/[ContactID]" />

        <Output Type="EntityId" Passes="0" Value="[ContactID]" />

        <Output Type="EntityType" Passes="0" Value="Contact" />

      </Outputs>

    </Scenario>
 
Hello @joepbx24,

Can you send me in a private message the full log file from the Management Console and template, so I can take a look? Maybe what we need to see is not in the short snippet you sent. Ensure that you have verbose logs enabled, and you run a contact search from the Web Client.
 
 
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Reactions: joepbx24, SweetAction and edossantos_sipcaller
The issue is that you're running v18, and contact search was added in v20.
 
joepbx24 said:
Ok. I won't gonna do it again.

Is this functionality available starting from V20?
Click to expand...
Yes, I've been a 3CX employee until a month ago and working exactly on this.
 
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