Contact Support?

[TLITPGH]

I have tried calling the HQ number, just tells me to fill out a contact form. When I go to fill out the contact form, it just says I need to purchase a $100 support package in order to contact them. Is there any way of actually contacting someone who I can speak to regarding what is going on? I don't even need assistance with technical support. I just want to ask direct questions about services and get straight answers.

Thanks.

 

[fortech]

Hi, possibly you can give a bit more context about the questions you are seeking answers to?

I think many people with 3cx systems get them setup with help from a local partner(also often acting as reseller) who takes care of (system install, config, deploy) and then (tier1 support, config, management) - on a terms/basis which (end user client site) and (3cx partner-reseller) have arranged in advance (ie, costs, support access, etc). However, I'm sure there are other places where 3cx is deployed directly by (tech team at org who wish to use the product) and then they learn the platform, deploy the platform, maintain the platform, and get support via tickets with 3cx team as per the ticket-price-support-model with direct-3cx-support.

This is just my own observation, possibly others will have comments/suggestions/feedback for you.

Tim

 

[NicholasP_3CX]

For non technical questions you can use the contact form on the 3CX website



then select the category for your question.



This will send the request to our customer service team.

Access to technical support is limited to our partners, but is also available to our end-users who prefer to contact us directly instead of going through a partner, after purchasing a ticket.