Contact URL Lookup not getting updated

[paoloLac]

Hi there,

We integrated 3CX with our CRM. The template is working fine as well as the integration flow. However, we updated the template that uses a different contact base URL. So previous one was https://mytestcrm.com and now the url is https://mytestcrm-2.com.

After updating the template, we test it (using the test button in the CRM section) and it shows that the new url is being used for the lookup. However, when we try calling the trunkline, the contact url pop-up is still using the old one.

Would like to get some insights on what may be causing this. Below are some actions taken to troubleshoot.

- Deleted the contact in 3CX
- Restarted service ---> 3CX PhoneSystem 01 System Server
- Re-uploaded template

Any help would be appreciated.

Thanks

 

[Evolute IT]

Go to Advanced > Contacts, click Delete and choose "Delete CRM Contacts".

The ContactUrl is the "key" used to update the phonebook entry, so when that changes, you need to clear the contacts.

 

[paoloLac]

It worked! Thanks a lot for the help and quick response. Appreciate it.