Contact URL Not Popping Up

[paoloLac]

Hi there,

We are trying to integrate 3CX with our CRM. We built the integration in the past using V16. This was working. But now that we are using V18, contact url is not popping up when a call is received.

I checked the activity log and see the below line:

2022/06/21 20:30:16.902|4012|0008|Warn|CRM: Length of incoming CallerId '' is less than 6 (PHONEBOOK_MIN_MATCH) - lookup in CRM/LDAP/SQL is skipped

By any chance this is the reason why the Contact URL is not popping up? If so, could someone advise on how or where to fix this?

Thanks in advance

 

[Evolute IT]

For starters, make sure you updated your template for the v18 properties, such as EntityId and EntityType, as well as the other functions that have changed a bit.

Also, make sure your "Match X number of digits" is set to a number that can actually give you results from your CRM/API.