Contact's informations with 3CX Web client

[luc.jubeau]

I would like to know if we can have internal contact's informations (Email address, cellnumber, DID) with the 3cx Webclient. We have ours receptionnists who have to give DID'users at customers but they can't look for them. I haven't found any settings to do that.
We are in V16.
Is it possible ?
Thank you for your help.

 

[VasilisV_3CX]

Hi @luc.jubeau,

Currently there is no way to include this data in the Web Client right now, what you could do is when creating an inbound rule, you could create a contact with that DID so when they call everyone would be able to see. The receptionist can then check the contacts whenever they need to be looked up.

 

[luc.jubeau]

Hi @luc.jubeau,

Currently there is no way to include this data in the Web Client right now, what you could do is when creating an inbound rule, you could create a contact with that DID so when they call everyone would be able to see. The receptionist can then check the contacts whenever they need to be looked up.

When could we have these data ? soon, later, never.....

 

[VasilisV_3CX]

Hi @luc.jubeau,

It isn't currently planned as far as I'm aware, but you can always post it to the Ideas forum.

 

[VoIPTools]

While not ideal, you could create a separate application that pops up additional information when an inbound call is answered. We do this with our 3CX Wrap-up Codes tool: This would require custom programming.