Contacts saved in zoho

[HiroNikuyama]

Hi Thanks for your support.

Now, regarding zoho integration, zoho already has hundreds of contacts saved before the integration.
It seems there are not synced with the contact list in the 3CX side.
Perhaps because of this, when the 3CX received an incoming call of which number is already saved in zoho,
zoho popup a contact as a new contact, not saved one.

How could we deal with this situation?

 

[edossantos]

Contacts are synchronized when they call you, or you call them. There is not a full synchronization.

If you're getting new contacts instead of existing ones, then the contact lookup is not working. We would need to see the logs to understand why. Please start by running a test lookup using the phone number exactly as you receive it from the SIP Trunk, from the 3CX Console > Settings > CRM > Test button. If the lookup fails, you will see why.

 

[HiroNikuyama]

Thank you.Okay I'll check it.
Is there any way the same list of the contacts of zoho to import to that of 3CX?

Best regards

 

[edossantos]

Is there any way the same list of the contacts of zoho to import to that of 3CX?

No, CRM contacts can only be added by synchronization, and this happens when there is a call from/to the contact.