Contacts to extension

[Wael]

Hello! All my registered contacts are VIP customers, Is there a way when they call their call gets connected to a specific extension?

 

[Evolute IT]

Hello! All my registered contacts are VIP customers, Is there a way when they call their call gets connected to a specific extension?

Normally, for that, you would use a CRM and have a CFD app check a contact property to decide whether to send to a queue or directly to a user. We did that recently.

You don't have access to 3CX Contacts, not even in CFD, so there's no way to use your contacts for this.

 

[Saqqara]

Long way use cid https://www.3cx.com/docs/manual/inbound-did-call-routing/

 

[Wael]

Long way use cid https://www.3cx.com/docs/manual/inbound-did-call-routing/

Hi Dear, but when I use CID i need to add each number individually and I have over 2,000 number.

 

[VoIPTools]

I see the challenge. You will regularly be adding people to your registered contacts and requiring someone to add a new CID rule every time is infeasible. As Frederick suggested, a Call Flow Designer application could be used to route the calls. The CFD would require some additional c# code that uses the Call Control API to look up contacts. It is possible, but not simple.