Controlling IVR messages

[dave.clements]

We are a Health Care organization, and, as some members have various disabilities, the sop is to call in during inclement weather to ensure we are open. Normally if we are open and they call, someone answers or they receive the standard daytime message. My question is, is it possible for a staff member to call a predefined extension, after the decision to remain close, and change the IVR message to say we will remain closed. If it is possible what steps do I need to perform this function. I have read every doc, howto, etc. I can find, looked at the videos and so on, with little success.

Many thanks in advance for any help or suggestions.

Dave Clements

 

[IliasL_3CX]

Hi Dave,

There are several ways that you could achieve that. For example you can select the inbound and uncheck the option "Apply the same routing logic Outside of office hours and then select the route accordingly. Now the users can use the Emergency Dial code in order to force the PBX to the in or out of office hours. Thus if the users want to stay longer in office they dial on their phones the dial code (which can be specified under Settings >> Advanced >> Dial codes ), alternatively if they are leaving the office then they dial the corresponding dial code.

Note: You will have to ensure that the users will use the dial code to use the default hours, other way you might think that the routing of the call is incorrect due to the fact that the dial code was enabled.