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Read our guide on how to configure a SIP Trunk / VoIP Provider. This covers the generic steps required to configure a trunk with 3CX. Take note of the below special configuration requirements for Convergia:
- Enter the main trunk number in the national format (e.g. 7778811960).
- Under the “General” tab, enter the primary SIP Server IP.
- Under the “Options” tab in the “Alternative Proxy” field add the secondary IP.
- Convergia Trunks supports “Clip No Screening” however you need to request the functionality from Convergia.
- By default, only numbers associated with your account can be presented as outbound caller ID.
- A static public IP is required.