Converting a T46U to a SBC

[Input IT]

I setup a load of T46U's at a site and just adding them as usual on V18

Fast forward to V20 and firmaware updated to 108.86.0.77, i now want to use these phones as SBC but they do not appear like other T46U's under hte 3CX admin "Voice and Chat" console.

Without driving to the site and resetting the phones, is there any way i can convert them to SBC's remotely? I can access the web panel of the phones

 

[TheodorosG_3CX]

I'm afraid this cannot be converted on the fly.
The device need to be factory reset. Keep in mind that the factory reset is very easy and a user can do this as per guideline:
• https://www.3cx.com/sip-phones/factory-reset-yealink/

 

[Justin Moors]

As long as the firmware is at the right version, you can convert without visiting the site - I've done this quite a few times to get rid of legacy STUN phones

• Find the device and copy the MAC, then delete the phone from the user's Phone Provisioning tab.
• Login to the web client admin console and provision the phone as a router phone.
• Go back to the management console, into Phones - you should still see the device connected (just because you deleted it from the user, doesn't mean it will immediately lose its provision) click the check mark next to the phone and click the Re-provision button. - The phone will now re-provision as an SBC phone

If anything goes wrong, just ask the client to press and hold the OK button on the phone for 5 seconds and select Yes to the "Reset to Factory Defaults" prompt - the phone will just provision then as normal.

 

[SteveITS]

@Justin Moors Good shortcut, thanks.

@Input IT FYI you can factory reset Yealinks from the web page. It should on the Settings section, under Upgrade. (next to reboot)