Could not start audio source

[pts.danilo]

Hello
Since 2-3 days, we have several users (with Jabra Headsets) where the Desktop App gives the Error Message Could not start Audio Source.
When I change to the Mic from PC it is working. Changeing back to the headset, it can not start the Audio source.
Tried to change the integrations from none, WebHID, Jabra. Also checked the privacy settings.
Anyone has the same?

Daniel

 

[TheodorosG_3CX]

This also depends on the OS. You may refer to another forum and check on the OS as well:
• https://www.3cx.com/community/threads/could-not-start-audio-source-with-v18-desktop-client.83401/

 

[pts.danilo]

Hello it is Windows 10, and I checked this thread, but nothing helps. It started after this weekend. And during this Weekend the 3CX was updated to a new release.

 

[TheodorosG_3CX]

Nothing has changed in the latest update. Have you ensured OS settings that allow the audio source?
Also is the headset integrated with the client?

 

[pts.danilo]

Yes, and there are several users affected. What I found is, that when I start a Meeting, microphone works. But when they want to make a phone call. they get the error message, could not open audio source.