Couldn’t complete the connection

[zakaria m]

Hi, hope everyone is doing well

Every time I try to authorize HubSpot, I keep getting this error


what could be the cause of this error?

 

[Evolute IT]

See here: https://www.3cx.com/community/threa...t-are-required-by-this-app.116145/post-538114

 

[zakaria m]

Thanks for the reply

I only created one developer account, there's only one option to select

should I create a different account?

 

[TheodorosG_3CX]

When you Authorize to Hubspot you need to select the global account not the developer account.

 

[zakaria m]

Thanks, I didn't realize I need another account, although I did wonder where to put all our data like contacts and logs and such
this guide needs to be updated and the fact we need a global account should be added

 

[TheodorosG_3CX]

In the guideline it is stated that you need to access the account that has the CRM data, so in this case the dev account is only used to create the app and all data are stored to the global account:
• https://www.3cx.com/docs/hubspot-pb...oose the account where you have your CRM data.

 

[zakaria m]

It's my bad then I didn't read it as thorough as I should

thanks again for the help both of you

 

[TheodorosG_3CX]

Glad to know your issue is now resolved.

 

[nejcsu]

Looks like Hubspot has changed the way they authenticat applications. Now only a token is needed, no user ID. Can you please edit the template to reflect this change?
Endpoint also seems to be different.

 

[edossantos]

Looks like Hubspot has changed the way they authenticat applications. Now only a token is needed, no user ID. Can you please edit the template to reflect this change?
Endpoint also seems to be different.

Just tested the integration with the existing template, and everything works as expected. No change is required. What issue are you having?

 

[nejcsu]

HI,
when I create an App in hubspot, I just get one token, not two (Client ID and secret), as 3cx is expecting in template. Furthermore, if I test from CLI, i see thet also the endpoint is different than in template.

I'm attaching a view from HubSpot.

 

[edossantos]

You're creating a private app. That will not work, please follow the guide:
https://www.3cx.com/docs/hubspot-pbx-crm-integration/#h.jha2qai0m0zt