Hi All
I'm getting myself confused, I was asked to compare in and out call numbers for the last three years.
I ran the TRUNK / DDI report on our trunk.
I then ran the Call Distribution (Graph), month by month, include Queue Calls ticked. Both tried Extension range 000-999 and tried extension groups selecting them all.
The numbers differ quite a bit:
I'm sure I'm missing something basic, we do have call groups, queues, IVRs and a Call Flow App (which is pretty new).
I couldn't find a detailed description of what each report is comprised of.
Thanks
Mark
I'm getting myself confused, I was asked to compare in and out call numbers for the last three years.
I ran the TRUNK / DDI report on our trunk.
I then ran the Call Distribution (Graph), month by month, include Queue Calls ticked. Both tried Extension range 000-999 and tried extension groups selecting them all.
The numbers differ quite a bit:
| Trunk Report | Call Distribution | |
| 2021 | 81,579 | 140,911 |
| 2022 | 70,348 | 121,868 |
| 2023 | 133,076 | 103,561 |
I'm sure I'm missing something basic, we do have call groups, queues, IVRs and a Call Flow App (which is pretty new).
I couldn't find a detailed description of what each report is comprised of.
Thanks
Mark
