Create Phone Call Records in Dynamics 365 as Closed

[brad10]

Our dynamics 365 integration is working, but phone call records from 3cx are being created with the 'open' status. Is there any way to create them with the 'completed' status?

 

[Evolute IT]

You would need to modify the template a little bit for this, and re-upload it with a different name to prevent overwrites in the future.

 

[brad10]

Hi ConceptsWeb, how would I create the new template and what would I enter to change the status to complete.