Created a Trial 3CX Install on Lightsail - cannot apply 3CX License

[millennium2]

Hi,

We are a 3cx partner and had a v18 instance running dormant on Lightsail. So I deleted it from the Lightsail portal, as well as the 3cx portal...then in the 3cx portal, I created a Trial 3cx Install which I want to apply the now unused 3cx license to, but get the following error message..."The installed license key cannot be replaced with this key because the key is disabled or has already been replaced. Contact your Partner."

What do I do to resolve this issue as I am the partner? We have no other instances running with 3cx key...just the one we just deleted. Help!

 

[bitn2]

If you deleted the key, its gone... You need to contact customer support from 3cx to get this resolved.

 

[millennium2]

Hi,

Thank you for your response. I didnt delete the key and still have it. I simply deleted the workspace in AWS LightSail, as well as the record in portal.3cx.com.

But I guess I still need to contact customer support to get this resolved. thanks!

 

[bitn2]

Hi,

Thank you for your response. I didnt delete the key and still have it. I simply deleted the workspace in AWS LightSail, as well as the record in portal.3cx.com.

But I guess I still need to contact customer support to get this resolved. thanks!

If you deleted the record in your portal, the key is deleted or did you still see the key there?

 

[millennium2]

Hi,

Thank you for following up. I definitely deleted the workstation on AWS Lightsail, as well as the record in the 3cx portal. So there is no license key there...or rather, the workstation url is not listed in the portal anymore. No license keys are listed in the 3cx portal for that matter (or am I looking in the wrong place?)
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Should the license key be listed somewhere in portal.3cx.com? I cannot find it!

 

[bitn2]

Yes, that is what I said. You deleted accedently your licence key. You just need to release the fqdn that's all. Maybe the customer support can help you now.

 

[millennium2]

Hi bitn2,

To follow up, I just heard back from 3cx support and they re-enabled the key and it now works. Thank you!!! I feel like a new man now!!!

Thank you once again for your insight and help. Much appreciated kind sir!

 

[bitn2]

Hi bitn2,

To follow up, I just heard back from 3cx support and they re-enabled the key and it now works. Thank you!!! I feel like a new man now!!!

Thank you once again for your insight and help. Much appreciated kind sir!

No problem. Great that your problem got resolved.