creating a ticket during the call

[up777]

Is it possible to have this feature available? It is pointless to have it after the call has ended as the customer support needs to type in the details during the call.

 

[edossantos]

I assume that you're using the Freshdesk or Zendesk integration, correct?

The Call Journaling is always executed when the call ends, unfortunately this can't be changed at the moment.

 

[up777]

Hello Ernesto,

Yes, I was referring to Freshdesk and Zendesk integration. Does 3cx have plans to implement such feature and if so do you have any information on when?

 

[edossantos]

Does 3cx have plans to implement such feature and if so do you have any information on when?

Unfortunately there is nothing planned at the moment...