Hello everyone,
If it is not too much of a trouble can someone please create a post in ideas forum to request the feature of "Ticket creation after the call is answered". At the moment the ticket is created after the call has been answered and it defeats the purpose of having integration with ticketing software (since agents have to input the information into portal during the call). Thank you.
If it is not too much of a trouble can someone please create a post in ideas forum to request the feature of "Ticket creation after the call is answered". At the moment the ticket is created after the call has been answered and it defeats the purpose of having integration with ticketing software (since agents have to input the information into portal during the call). Thank you.
