CRM custom integration double request to crm

[ChrisNL]

We have a new customer who wants to have a custom crm integration.
I already have the integration working but they have a special request.
They want to have a double request from the 3cx to the crm, both caller id (caller) en called id
is this possible like this? or through a cfd?

https://api.xxxx.nl/api/incoming?number=[DID]&caller=[Number]

I hope someone can help me

 

[edossantos]

Hello Chris,

You can't do this with the CRM integration template. There you can only receive the caller number when the call arrives to 3CX and the PBX does the contact lookup. The DID is not available.

You can receive the DID in a CFD app, if you route the inbound call to a CFD app and you have an Inbound DID Rule in place. Then the CFD app can execute the HTTP request you need. But this information is not passed on to the agent.

Kind regards.