CRM doesn't popping up

[mostafa_amiri]

Hi..

We already use the latest version of 3cx and wrote our own CRM integration. It's already lookup the calling number but the CRM contact url does not popping up..

I already checked the integration and there's not problem on template which is made by us but don't know how to fix the problem.

PS: Our integration is 16.0.4.493 version but it's not working on 16.0.6.641. I also tested that with and without chrome extension but there's no difference on the results..


Regards,

 

[edossantos]

First, check if contacts are being added to the 3CX Console > Advanced > Contacts, when they call in. If you don't see these contacts being added, then you need to enable verbose logs in 3CX and then make a call to reproduce the issue and check the 3cxSystemService.log file.

If contacts are added, you need to check if the Web Client shows the contact button:


If you see this button, it's probably the browser blocking popups. You need to allow popups from the Web Client URL.

 

[rscottyd]

I am having this issue also after latest update, 16.0.641 . Contacts are updating in 3CX, but the little rolodex icon is not showing up for incoming calls.

 

[mostafa_amiri]

I have the same problem.. Contacts are updating and added to Contacts Console but the little rolodex icon didn't show up.. Any chance to solve this problem?


Regards,