CRM Integration... CallJournaling

[Simone Rota]

Hi,
Is it possible that from time to time CallJournaling event doesn't works????
How to check it?

Thansk

Simo

 

[edossantos]

Is it possible that from time to time CallJournaling event doesn't works????
How to check it?

There are specific conditions in which calls are not reported. For example, calls that are not sent or received through an external line, or missed calls received through a queue at more than 1 extension at a time.

Did you identify a pattern on the calls that are not reported?

You should enable verbose logs and check the 3cxSystemService.log when you have a case to analyze.

 

[Evolute IT]

There are specific conditions in which calls are not reported. For example, calls that are not sent or received through an external line, or missed calls received through a queue at more than 1 extension at a time.

Did you identify a pattern on the calls that are not reported?

You should enable verbose logs and check the 3cxSystemService.log when you have a case to analyze.

Does the system does the call journaling/contact lookup is when receiving/making a call between bridged 3CX?

 

[edossantos]

Does the system does the call journaling/contact lookup is when receiving/making a call between bridged 3CX?

No, because these calls are considered internal. If the call arrives from an external line in the remote PBX, then the remote PBX will do the Call Journaling if the CRM integration is enabled.

 

[Simone Rota]

Enabled CDR and 3cxSystemService LOG

I have the call in CDR but not in 3cxSystemService Log..... ?????

 

[edossantos]

Did you enable verbose logs? You don't see the call at all? Or you just don't see the interactions with your CRM?

 

[Simone Rota]

Not at all...
How to enable VERBOSE LOG?

 

[edossantos]

Check this:
https://www.3cx.com/docs/collecting-logs-for-3cx-support/