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CRM integration not work after today update

Thank you @ConceptsWeb, I finally solved the problem adding <Output Type="EntityType" Passes="0" Value="Contacts" /> to the scenario output.

Best regards
 
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Hello

We appreciate the feedback provided and yes we can confirm that this is identified as a bug in which if you are using a custom or modified CRM template in which you are trying to log calls from non contact matching numbers then these calls will not be logged to the the CRM. We will fix this in Update 7.
 
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Hi,

we have tried adding the line suggested bu @ConceptsWeb but the ReportCall Scenario is not trigered.

Part of our template:
XML: 
  <Scenarios>
<Scenario Id="" Type="REST" EntityId="Contact" EntityOrder="">
<Request SkipIf="" Url="https://example.com/apirest/3cx/search.php?number=[Number]" MessagePasses="0" Message="" RequestContentType="" RequestEncoding="UrlEncoded" RequestType="Get" ResponseType="Json" />
<Rules>
<Rule Type="Any" Ethalon="">contact.id</Rule>
</Rules>
<Variables>
<Variable Name="ContactID" LookupValue="" Path="contact.id">
<Filter />
</Variable>
<Variable Name="FirstName" LookupValue="" Path="contact.firstname">
<Filter />
</Variable>
<Variable Name="LastName" LookupValue="" Path="contact.lastname">
<Filter />
</Variable>
<Variable Name="CompanyName" LookupValue="" Path="contact.company">
<Filter />
</Variable>
<Variable Name="Email" LookupValue="" Path="contact.email">
<Filter />
</Variable>
<Variable Name="PhoneBusiness" LookupValue="" Path="contact.businessphone">
<Filter />
</Variable>
<Variable Name="PhoneBusiness2" LookupValue="" Path="contact.businessphone2">
<Filter />
</Variable>
<Variable Name="PhoneMobile" LookupValue="" Path="contact.mobilephone">
<Filter />
</Variable>
<Variable Name="PhoneMobile2" LookupValue="" Path="contact.mobilephone2">
<Filter />
</Variable>
<Variable Name="CustomValue" LookupValue="" Path="contact.customvalue">
<Filter />
</Variable>
<Variable Name="EntityId" LookupValue="" Path="contact.id">
<Filter />
</Variable>
<Variable Name="EntityType" LookupValue="" Path="contact.id">
<Filter />
</Variable>
</Variables>
<Outputs AllowEmpty="false">
<Output Type="ContactID" Passes="0" Value="[ContactID]" />
<Output Type="FirstName" Passes="0" Value="[FirstName]" />
<Output Type="LastName" Passes="0" Value="[LastName]" />
<Output Type="CompanyName" Passes="0" Value="[CompanyName]" />
<Output Type="Email" Passes="0" Value="[Email]" />
<Output Type="PhoneBusiness" Passes="0" Value="[PhoneBusiness]" />
<Output Type="PhoneBusiness2" Passes="0" Value="[PhoneBusiness2]" />
<Output Type="PhoneMobile" Passes="0" Value="[PhoneMobile]" />
<Output Type="PhoneMobile2" Passes="0" Value="[PhoneMobile2]" />
<Output Type="CustomValue" Passes="0" Value="[CustomValue]" />
<Output Type="ContactUrl" Passes="0" Value="https://example.com/apiRest/3cx/search.php?ContactID=[ContactID]" />
<Output Type="EntityId" Passes="0" Value="[EntityId]" />
<Output Type="EntityType" Passes="0" Value="[EntityType]" />
</Outputs>
</Scenario>

<Scenario Id="LookupByPhone" Type="REST" EntityId="" EntityOrder="">

<Request SkipIf="" Url="https://example.com/apirest/3cx/search.php?number=[Number]" MessagePasses="0" Message="" RequestContentType="" RequestEncoding="UrlEncoded" RequestType="Get" ResponseType="Json" />

<Rules>

<Rule Type="Any" Ethalon="">contact.id</Rule>

</Rules>

<Variables>

<Variable Name="ContactID" LookupValue="" Path="contact.id">

<Filter />

</Variable>

<Variable Name="FirstName" LookupValue="" Path="contact.firstname">

<Filter />

</Variable>

<Variable Name="LastName" LookupValue="" Path="contact.lastname">

<Filter />

</Variable>

<Variable Name="CompanyName" LookupValue="" Path="contact.company">

<Filter />

</Variable>

<Variable Name="Email" LookupValue="" Path="contact.email">

<Filter />

</Variable>

<Variable Name="PhoneBusiness" LookupValue="" Path="contact.businessphone">

<Filter />

</Variable>

<Variable Name="PhoneBusiness2" LookupValue="" Path="contact.businessphone2">

<Filter />

</Variable>

<Variable Name="PhoneMobile" LookupValue="" Path="contact.mobilephone">

<Filter />

</Variable>

<Variable Name="PhoneMobile2" LookupValue="" Path="contact.mobilephone2">

<Filter />

</Variable>

<Variable Name="CustomValue" LookupValue="" Path="contact.customvalue">

<Filter />

</Variable>

<Variable Name="EntityId" LookupValue="" Path="contact.id">

<Filter />

</Variable>

<Variable Name="EntityType" LookupValue="" Path="contact.id">

<Filter />

</Variable>

</Variables>

<Outputs AllowEmpty="false">

<Output Type="ContactID" Passes="0" Value="[ContactID]" />

<Output Type="FirstName" Passes="0" Value="[FirstName]" />

<Output Type="LastName" Passes="0" Value="[LastName]" />

<Output Type="CompanyName" Passes="0" Value="[CompanyName]" />

<Output Type="Email" Passes="0" Value="[Email]" />

<Output Type="PhoneBusiness" Passes="0" Value="[PhoneBusiness]" />

<Output Type="PhoneBusiness2" Passes="0" Value="[PhoneBusiness2]" />

<Output Type="PhoneMobile" Passes="0" Value="[PhoneMobile]" />

<Output Type="PhoneMobile2" Passes="0" Value="[PhoneMobile2]" />

<Output Type="CustomValue" Passes="0" Value="[CustomValue]" />

<Output Type="ContactUrl" Passes="0" Value="https://example.com/apiRest/3cx/search.php?ContactID=[ContactID]" />

<Output Type="EntityId" Passes="0" Value="[EntityId]" />

<Output Type="EntityType" Passes="0" Value="[EntityType]" />

</Outputs>

</Scenario>

<Scenario Id="ReportCall" Type="REST" EntityId="" EntityOrder="">

<Request SkipIf="" Url="https://example.com/apirest/3cx/createcall.php" MessagePasses="0" Message="" RequestContentType="" RequestEncoding="UrlEncoded" RequestType="Post" ResponseType="PlainText">

<PostValues Key="" If="" SkipIf="">

<Value Key="calltype" If="" SkipIf="" Passes="1" Type="String">[CallType]</Value>

<Value Key="calldirection" If="" SkipIf="" Passes="1" Type="String">[CallDirection]</Value>

<Value Key="contactnumber" If="" SkipIf="" Passes="1" Type="String">[Number]</Value>

<Value Key="agentextension" If="" SkipIf="" Passes="1" Type="String">[Agent]</Value>

<Value Key="calldatetime" If="" SkipIf="" Passes="1" Type="String">[CallStartTimeLocal]</Value>

<Value Key="callduration" If="" SkipIf="" Passes="1" Type="String">[Duration]</Value>

<Value Key="callestablished" If="" SkipIf="" Passes="1" Type="String">[CallEstablishedTimeLocal]</Value>

<Value Key="callend" If="" SkipIf="" Passes="1" Type="String">[CallEndTimeLocal]</Value>

<Value Key="callestablishedUTC" If="" SkipIf="" Passes="1" Type="String">[CallEstablishedTimeUTC]</Value>

<Value Key="callestablishedUTCmillis" If="" SkipIf="" Passes="1" Type="String">[CallEstablishedTimeUTCMillis]</Value>

<Value Key="LineBreak" If="" SkipIf="" Passes="2" Type="String">[LineBreak]</Value>

<Value Key="Summary" If="" SkipIf="" Passes="2" Type="String">[Summary]</Value>

<Value Key="Transcription" If="" SkipIf="" Passes="2" Type="String">[Transcription]</Value>

<Value Key="RecordingUrl" If="" SkipIf="" Passes="2" Type="String">[RecordingUrl]</Value>

<Value Key="RecordingHyperLink" If="" SkipIf="" Passes="2" Type="String">[RecordingHyperLink]</Value>

</PostValues>

</Request>

<Variables />

<Outputs Next="" AllowEmpty="true" />

</Scenario>

<Scenario Id="ReportCallMissed" Type="REST" EntityId="" EntityOrder="">

<Request SkipIf="" Url="https://example.com/apirest/3cx/createcall.php" MessagePasses="0" Message="" RequestContentType="" RequestEncoding="UrlEncoded" RequestType="Post" ResponseType="PlainText">

<PostValues Key="" If="" SkipIf="">
<Value Key="calltype" If="" SkipIf="" Passes="1" Type="String">[CallType]</Value>
<Value Key="calldirection" If="" SkipIf="" Passes="1" Type="String">[CallDirection]</Value>
<Value Key="contactnumber" If="" SkipIf="" Passes="1" Type="String">[Number]</Value>
<Value Key="agentextension" If="" SkipIf="" Passes="1" Type="String">[Agent]</Value>
<Value Key="calldatetime" If="" SkipIf="" Passes="1" Type="String">[CallStartTimeLocal]</Value>
<Value Key="callduration" If="" SkipIf="" Passes="1" Type="String">[Duration]</Value>
<Value Key="callestablished" If="" SkipIf="" Passes="1" Type="String">[CallEstablishedTimeLocal]</Value>
<Value Key="callend" If="" SkipIf="" Passes="1" Type="String">[CallEndTimeLocal]</Value>
<Value Key="callestablishedUTC" If="" SkipIf="" Passes="1" Type="String">[CallEstablishedTimeUTC]</Value>
<Value Key="callestablishedUTCmillis" If="" SkipIf="" Passes="1" Type="String">[CallEstablishedTimeUTCMillis]</Value>
<Value Key="LineBreak" If="" SkipIf="" Passes="2" Type="String">[LineBreak]</Value>
<Value Key="Summary" If="" SkipIf="" Passes="2" Type="String">[Summary]</Value>
<Value Key="Transcription" If="" SkipIf="" Passes="2" Type="String">[Transcription]</Value>
<Value Key="RecordingUrl" If="" SkipIf="" Passes="2" Type="String">[RecordingUrl]</Value>
<Value Key="RecordingHyperLink" If="" SkipIf="" Passes="2" Type="String">[RecordingHyperLink]</Value>
<Value Key="subject" If="" SkipIf="" Passes="2" Type="String">[Subject]</Value>
<Value Key="InboundCallText" If="" SkipIf="" Passes="2" Type="String">[InboundCallText]</Value>
<Value Key="MissedCallText" If="" SkipIf="" Passes="2" Type="String">[MissedCallText]</Value>
<Value Key="OutboundCallText" If="" SkipIf="" Passes="2" Type="String">[OutboundCallText]</Value>
<Value Key="NotAnsweredOutboundCallText" If="" SkipIf="" Passes="2" Type="String">[NotAnsweredOutboundCallText]</Value>
</PostValues>
</Request>
<Variables />
<Outputs Next="" AllowEmpty="false" />
</Scenario>


Thanks in advance if anyone can help us.

best regards,
Joel.
 
@JoelMartínez Check the previous reply as this has been identified and will be fixed in the next Update 7.
 
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TheodorosG_3CX said:
@JoelMartínez Check the previous reply as this has been identified and will be fixed in the next Update 7.
Click to expand...
This is unrelated. If EntityId and EntityType are provided in the output, along with the required fields, it's supposed to still work. It's only when we try to use the ReportCall on its own that it doesn't work in U6.

While you fix this, could it be possible to add a few fields to some scenario? Like the DID during inbound lookup or the initiating agent for outbound lookups, also DID in reportcall, etc?
 
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@ConceptsWeb thanks for your suggestions... now the CRM integrations works and the reportCall scenario is being triggered.

;):):D
 
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