CRM INTEGRATION (TEMPLATE)

[giftyDLP]

We're building our own CRM solution and are trying to integrate it with 3cx but get this response upon testing.
"CRM integration functions properly, but the contact number is not found. Review the log for details or attempt a different number."

CRM Log
Started scenario with empty id
Request text: https://www.net
Response text: {"message":"Contact not found","success":false}

Response finished
Finished scenario with empty id

When tested directly outside of the 3cx, the contact details are returned as they should.
We noticed that 3cx tends to strip off preceding digits before the search and that's most likely why we keep getting this feedback.
Any pointers on what to modify to fix this?

 

[Evolute IT]

System > Phonebook > Options > Match X number of digits

This is how the integration decides how many digits to send, or send the whole number with "Match exactly".

 

[giftyDLP]

System > Phonebook > Options > Match X number of digits

This is how the integration decides how many digits to send, or send the whole number with "Match exactly".

It worked!
Thank you so much!