CRM Integration... what SCENARIO

[Simone Rota]

hi,
What scenarios exist when they are started?

Thanks
Simo

 

[Evolute IT]

hi,
What scenarios exist when they are started?

Thanks
Simo

So here's an overview:

1. Call comes into the PBX.
2. [Contact Lookup].
3. If no contact, [Contact Creation].
4. Ring the agent with the contact name.
5. Agent is done with the call and hangs up.
6. [Call Journaling] is executed.

 

[Simone Rota]

Thanks