CRM notifications ON RINGING or ON ANSWER

[equind]

We are testing CRM Template Generator or editing XML file, but we can't generate HTTP notification when call rings or answer at extension. We receive notification after call ends, but we need to open contact URL or notify CRM at begining of call.

We test it making external calls to an agent in a queue with Prioritized Hunt Strategy.

3CX can notify incoming calls at begining of call? It only works te webclient when it generate the custom CRM link?

 

[edossantos]

The CRM integrations via template notify calls when they end. This is the "Call Journaling" feature.

When the call starts, the template does a contact lookup, but this is even before the call is sent to the extension. You don't have the information of the extension that will answer the call in this case.

As you said, you can configure the Web Client to launch an URL when the call rings or is answered, but not in both cases.