CRM SMS Integration

[Vanlon]

I am trying to integrate SMS/MMS into my CRM for two way texting. I'm not really sure what the 3CX Chat API does, there doesn't seem to be any documentation on it. I have Flowroute setup as my provider but you can only have one endpoint setup with them. My current plan is to point flowroute at my CRM and then have my CRM relay it back to 3CX (for the people that don't use the CRM) Does anyone know if 3CX specifically requires a URL from flowroute or will it just accept anything? If anyone another solution to my issue I'm all ears.

 

[TheodorosG_3CX]

You can proceed with the CRM integration and use the Chat Reporting that will be send from the PBX to your CRM.

 

[Vanlon]

That looks like it just logs a previous conversation and doesn't do 2 way texting.

 

[TheodorosG_3CX]

This will report chat conversation to the CRM once the Chat is closed from the user.