Custom Admin Rights

[KatWood]

Hi all.

I am curious to know if admins can be created with access to allow only queue/ring group management? Meaning, can their administrative rights be reduced down so as not to allow the changing of caller IDs, names, etc.?

Thanks!

 

[Marari]

- Log in to the 3CX Management Console
- Go to extensions
- Select the extension of a user you want to grant the privileges to and click "edit"
- Go to the "Rights" tab. Scroll down towards the bottom.
- Select "Allow access to 3CX Management Console"
- Select the appropriate selection under "Extensions Management"
- Deselect everything else under System Management
- Scroll back up to the top and click "Ok"
- TEST.

 

[KatWood]

I know the above; however, when I deselect the system admin box the ring group and queue options on the left side go away......

I have a customer who would like to have one of their team members move associates from one queue to another as needed. They do not want this "admin" to be able to delete extensions or change caller IDs as there have been issues with that in the past. If I am missing something, please let me know.

Thanks so much!

 

[mariosM_3CX]

I'm afraid this is not possible. In order to give access to Queues, you'll need to give the extension General System Administration rights.

However, if you assign an extension as a Queue Manager to all of your Queues, that extension will be able to log users in or out of specific Queues. Just mentioning it as an alternative if it meets the customer's needs.

 

[KatWood]

Might be a good idea for 3CX to come up with more options where admin rights are concerned as giving across the board access not always the best idea. Just a thought.........

 

[mariosM_3CX]

Thanks for the feedback @KatWood
You can post this as a feature request in the Ideas part of our Forum here https://www.3cx.com/community/forums/3cx-ideas/ where it can be upvoted by the community and be considered for implementation by the dev team.

In fact, there is already a related idea posted. Feel free to upvote it here https://www.3cx.com/community/threads/3cx-management-console-more-granular-delegation-rights.52853/