Custom Company Logo not showing on phones

[sbrammer]

We have been using v15 for two years, and have had our company logo on the phones. everytime 3cx did an update, i would have to go and modify the template to force our custom background with the following code:

{IF ua=SIP-T29G}
phone_setting.backgrounds = Config: custom logo
{ENDIF}

{IF ua=SIP-T48S}
phone_setting.backgrounds = Config: custom logo
{ENDIF}

{IF ua=SIP-T29G}
wallpaper_upload.url = %%PROVLINKLOCAL%%/logo/our custom logo
screensaver.upload_url= %%PROVLINKLOCAL%%/logo/our custom logo
screensaver.type= 0
{ENDIF}

{IF ua=SIP-T48S}
wallpaper_upload.url = %%PROVLINKLOCAL%%/logo/our custom logo
screensaver.upload_url= %%PROVLINKLOCAL%%/logo/our custom logo
screensaver.type= 0
{ENDIF}

Our company logo is located in C:\ProgramData\3CX\Instance1\Data\Http\Interface\provisioning\provisioning id\logo

Since we upgraded to v16 last week, i have not been able to have our logo on the phones. Instead it's the 3cx black logo background. How can i get our company logo to show back up on the phones. We have the PRO edition of 3cx.

 

[Mark Phillips]

I thought that custom logos required an Enterprise license?

https://www.3cx.com/ordering/pricing/

 

[YiannisH_3CX]

Hello @sbrammer

You now have the ability to have a custom logo on your phones provisioned through the management console. However this does require a Enterprise licence.
https://www.3cx.com/ordering/pricing/
With a pro licence you will need to apply a custom template which is not supported by 3CX. I have not tested this but as the templates for V16 have changed you might need to revisit the default template and see if anything else needs adjusting.

 

[sbrammer]

I have gone through the default template (yealinkT4x.ph.xml) and have tried to look at what other setting(s) need to be modified and i just can't seem to find them. From what i found, it's just those settings listed in the OP.

i'm also aware that with v15.5 SP6, the option within the console to have a custom logo on the phone is now available but only if you have the Enterprise license, which for the majority of companies, the pro license will work just fine. What would they limit such a sought after feature to just a select few. In fact, i would be happy with just using one of the default pictures, just not the 3cx branded background on our Yealink T29g and T48s phones.