Custom CRM AssiEasy

[simone.puccini]

Hi,I'm doing an integration with a CRM called AssiEasy.
I'm in contact with the software technicians who provided me with all the information needed to create the CRM but the template created only works partially.
With the template you can access the customer's personal data, but you can't record the call on the CRM.
The strange thing is that when the switchboard tries to record the call on the CRM, the 3CX PhoneSystem 01 System Server service stops and I have to restart the operating system to restore it.

I'm attaching the demo template.

Thank you for your help.

 

[Evolute IT]

Probably template not properly coded. If you never done any, you're gonna need help.

 

[simone.puccini]

Who should provide me with this support?

 

[Evolute IT]

We do, for example.

 

[simone.puccini]

for you what is the problem in the XML?

 

[Evolute IT]

Remove the random ? from those URLs.

Then, change GET for POST. You're trying to post data via a GET request which will never work.

Other than that, without seeing the actual logs, can't help much further.

 

[simone.puccini]

The "?" is in the link provided by the CRM technicians, and they also told me to set the call in GET instead of POST.

 

[simone.puccini]

It still doesn't work,where can I find detailed 3cx call logs to figure out where the error is?

 

[Evolute IT]

The "?" is in the link provided by the CRM technicians, and they also told me to set the call in GET instead of POST.

Well this will definitely not work as GET in that way. Not sure why they say to use GET for posting data.

Enable verbose logging and check the 3cxSystemService.log file in the Support Info package.