Custom CRM Integration

[starunj]

Hello,

I have a custom CRM integration for Pipedrive and Zapier made using the 3CX Template Generator.

Most of it is seemingly straight forward, but, I am unable to get the API calls when there is a missed call. Inbound answered calls are getting journaled but missed calls aren't.

Would anyone have a clue into this?

Thanks,
Tarun

PS: If there is any expert offering paid consulting services for the 3CX CRM Template Generator, I'll be happy to work with you. Please let me know.

 

[starunj]

Thanks to https://www.3cx.com/community/members/frederick-marcoux.87892/

Just know that a call that went to a Ring Group or Call Queue, in which there is more than 1 extension, will not be logged if missed (as it would create a log entry for each agent of the queue/group.) This is by design unfortunately but they are looking into ways to have this work.