Custom CRM Template - controlling which Phonebook is updated

[perfect-touch]

We are using a custom CRM template. Everything works as it should, however, the only option is to add an entry to the company phonebook. Is there any provision to allow entries to be added to an alternate (departmental) phonebook?

 

[Evolute IT]

We are using a custom CRM template. Everything works as it should, however, the only option is to add an entry to the company phonebook. Is there any provision to allow entries to be added to an alternate (departmental) phonebook?

Not currently, no.

 

[edossantos_sipcaller]

You might be able to do that with the Call Control API. You listen to call events, when you identify a call having the public_crm_contact property attached (that's what the CRM template will add to the call), you use the API to add a new contact in the department you want. You can also check first if the contact is already there....