Custom Queue Ringtones not working correctly

[KenTelektronics]

I manage a PBX which has Custom Queue Ringtones configured based upon which number is dialed. At some point in the past few months that feature broke and I'm at a loss to figure out why it isn't working. Does anyone have experience with troubleshooting Custom Queue Ringtones?

 

[SteveITS]

I think those are Enterprise only in v20: https://www.3cx.com/community/threads/v20-and-ringtones.123763/post-583826

 

[KenTelektronics]

Yeah, The PBX that we have this issue on is on an enterprise license.

 

[TheodorosG_3CX]

What is the exact issue with the queue ringtones?

 

[KenTelektronics]

What is the exact issue with the queue ringtones?

The default ringtone is still being used when that specific queue receives a call. The use case is one company runs two distinct businesses with the same staff/phones. When a call comes into the number for company A the ring should be 1 and when a call comes in to the number for company B the ring should be 2. What is actually happening, no matter the number dialed, the phones are ringing with the same ringer.

 

[TheodorosG_3CX]

Have you ensured that those are queue calls polling the extension and not any direct or internal transfer?