Custom Rings for Call Queues.

[TPR3CX]

Can someone reply with step by step instructions on how to enable custom rings for call queues?

From the 3CX Mgmt console, I clicked on phones, then Options, and under Configure Queue Ringtones, I selected the option, Use custom ringtones per queue. Note: Each agent will configure distinctive ringtones for the queues. Non configured queues will play the ringtone used for normal calls.

After that, I am unable to find where an admin or a user is able to then select the custom ringtones for their queues.

Thank you.

 

[GeorgeP_3CX]

Hi @TPR3CX,

When you enable the abovementioned option, you will have to go to Users >> Select an extension >> Phone Provisioning tab and select the IP phone that is provisioned in the extension. If you then scroll down, you will see the below option.



When you click on 'Custom Queue Ringtones', you will be able to select for each queue that the extension is part of, a different ringtone, from the list of the available ones.

 

[TPR3CX]

I don't see that Configure Default Ringtone option even though the main option is enabled. Could it be that either,

1. My IP phone doesn't support it (Polycom VVX 600 and 410)
2. The 3CX app does not support it either.

My version of 3CX is 18.0 (Build 965)

 

[GeorgeP_3CX]

Hi @TPR3CX,

The specific option is only available for the IP phones. Not the 3CX App.
Regarding the IP phones, if the option is not available in the Phone provisioning tab, this means that the IP phone does not support this feature.

 

[TPR3CX]

Thank you!

 

[SpecifixPaul]

Thank you!

Hi @TPR3CX,

When you enable the abovementioned option, you will have to go to Users >> Select an extension >> Phone Provisioning tab and select the IP phone that is provisioned in the extension. If you then scroll down, you will see the below option.

View attachment 31846

When you click on 'Custom Queue Ringtones', you will be able to select for each queue that the extension is part of, a different ringtone, from the list of the available ones.

This does not work with Hotdesking phones - Is this a bug or a feature request?