Solved Custom Speed Dial doesn't work with SBC

[Jojo37]

Hi,

I have multiples Snom (710, D785, D385) on 3CX v18 behind multiples SBC.

When we had a custom speed dial to the function's buttons (interception, log in, log out, call test, ...), it's the SBC that is added in the configuration as the server to proxy the command.
But instead of sending the commande, it tries to make a call.

But when we call directly that system command (ex : *20* for interception, *62 or *63 for queues, *777 for call test), it works perfectly.

We can see in the configuration of the phone that the settings registered is the following :
<sip:*20*@My_SBC_FQDN:6050;user=phone>

instead of

<sip:*20*@My_3CX_FQDN:6050;user=phone>

When we make the modification manually in the configuration, it works perfectly with the fqdn of the 3CX instead of the SBC.

Is there a configuration setting somewhere in 3CX to change that in the template ?

Someone else has the problem ?

Thanks for your help.

 

[JohnS_3CX]

Hi @Jojo37

Did you put the custom speed dial manually in the phone?

Or did you use the 3CX provisioning to do it?



Currently we only support calls via custom speed dial. We do not support adding commands (*20* is considered a call for example).

By the way, we do not provision an SBC_FQDN in the proxy.
We only provision an SBC_IP in the proxy and the PBX_FQDN as the server.

Did you perhaps configure your phone with a local FQDN (hostname) here instead of an IP?

 

[Jojo37]

Hi @JohnS_3CX ,

Thank you for your help and sorry for my tardive answer.

I correctly used the 3CX provisioning.

In the SIP Trunk section, for configuring the SBC, it is correctly indicated as IP.

But indeed, in the phone configuration, in the box for the SBC address, I put the FQDN.
When I changed it for the IP it works perfectly (commands, calls, forwarding, ...).

Thank you again for putting me in the correct direction and your fast answer.

Cordially

 

[JohnS_3CX]

Happy to help, and glad to hear its working!