Hi,
3CX v18 update 8 128 SC, Enterprise Self Hosted - I know we really need to upgrade but have logistic issues getting the ESXi host upgraded first...
A few questions on this topic:
1) I've seen mention that using Custom Templates could possibly result in support issues. If we use a 3CX custom template with two specific snom D735 phones, would our entire 3CX system be unsupported or just the two phones that we use the custom template with? I would assume the latter but in worst case, could we remove the custom template and be fully supported again?
2) I've copied the default snom D735 template to create a new custom one. In the custom template, I've added two lines, which the snom support website says are needed to implement the hotphone. By hotphone, I mean a phone that is programmed to dial a specific number when it goes off-hook. A typical usage example would be a hotel lobby phone that is programmed to automatically dial the hotel operator. I know I can accomplish this with an analog phone on an ATA, but this customer has D735 phones and is opposed to buying an analog phone and ATA.
The issue I'm running into is I put these lines in the custom template in the appropriate language section (English US):
<item name="auto_dial perm=">1</item>
<item name="auto_dial_target perm=">1234</item>
After I save the custom template, restart the MC service, add a snom D735 using the custom template as a lobby phone, and finally reboot the lobby phone to download the config, the phone shows in the MC as running the custom template. However, when look at the phone's +Config, only the Auto_dial parameter is present. Without the auto_dial_target parameter, the phone just gives dialtone when the phone goes off-hook.
3) Continuing the above config scenario, when I look at the custom template, I see the above settings. After the MC service restart, If I pull the +Config from phone using the MC, the auto_dial parameter has an unexpected value:
<auto_dial perm="">%%auto_dial%%</auto_dial>
I expected to see the auto_dial parameter set as 1, but it shows %%auto_dial%% . Where does this come from? How do I set it to get the desired value for this parameter?
I've got a similar question in to snom but hope someone on here has dealt with this before.
Thanks in advance,
3CX v18 update 8 128 SC, Enterprise Self Hosted - I know we really need to upgrade but have logistic issues getting the ESXi host upgraded first...
A few questions on this topic:
1) I've seen mention that using Custom Templates could possibly result in support issues. If we use a 3CX custom template with two specific snom D735 phones, would our entire 3CX system be unsupported or just the two phones that we use the custom template with? I would assume the latter but in worst case, could we remove the custom template and be fully supported again?
2) I've copied the default snom D735 template to create a new custom one. In the custom template, I've added two lines, which the snom support website says are needed to implement the hotphone. By hotphone, I mean a phone that is programmed to dial a specific number when it goes off-hook. A typical usage example would be a hotel lobby phone that is programmed to automatically dial the hotel operator. I know I can accomplish this with an analog phone on an ATA, but this customer has D735 phones and is opposed to buying an analog phone and ATA.
The issue I'm running into is I put these lines in the custom template in the appropriate language section (English US):
<item name="auto_dial perm=">1</item>
<item name="auto_dial_target perm=">1234</item>
After I save the custom template, restart the MC service, add a snom D735 using the custom template as a lobby phone, and finally reboot the lobby phone to download the config, the phone shows in the MC as running the custom template. However, when look at the phone's +Config, only the Auto_dial parameter is present. Without the auto_dial_target parameter, the phone just gives dialtone when the phone goes off-hook.
3) Continuing the above config scenario, when I look at the custom template, I see the above settings. After the MC service restart, If I pull the +Config from phone using the MC, the auto_dial parameter has an unexpected value:
<auto_dial perm="">%%auto_dial%%</auto_dial>
I expected to see the auto_dial parameter set as 1, but it shows %%auto_dial%% . Where does this come from? How do I set it to get the desired value for this parameter?
I've got a similar question in to snom but hope someone on here has dealt with this before.
Thanks in advance,
