Solved Customer Feedback Surveys

[TayZaLinZaw]

Hi 3cx team,

I already configured Customer Feedback Surveys CFD for my Customer and CFD is working well. I just want to know about that where the results about feedback rating .Btw I am not a linux guy but I research about it and 3cx said that (/var/lib/3cxpbx/Instance1/Data/Callflows/project/Surveys) path location will show but nothing happen.

 

[edossantos_sipcaller]

Please note that "project" should be your CFD app name.

Also, when you configure the Survey component, you can specify a full path. If that's the case, the file might be being save somewhere else. You can check where the file is being saved by enabling verbose logs and checking the 3CXCallFlow.log file.

 

[TayZaLinZaw]

I tested several times on that and feedback them but its shows only 1 result .
Not showing Agent extension ....

 

[edossantos_sipcaller]

The missing agent extension is a known issue in v20. You will need to adjust the C# code generated by the CFD in order to fix it. Here you have more information:

Thread 'CFD variable session.transferingExtension missing 3CX Version 20.0'

Oct 28, 2024

Hi,

I use transferingExtension variable in v18 and can not use it anymore in v20.. (

The new script engine know the information in v20, but we cannot use it in the c# script :


2024/10/28 13:57:02.344|0009|Info| CallPair.CallFlowCore.BuiltIn.Router.Router.8006.[C:1458.2]-From script: Call routing from Wextension.57: 3601(3601) on behalf of Wdn.114: 1199 is Succeeded with forwarding:

ProceedWithNoExceptions.Wextension.114: 1199.

Extension.Wroutepoint.145: 3698.
lastrouting result Success(NotSpecified:Success):


When you will populate this information to...

• Yhe
• Replies: 10
• Forum: Call Flow Designer

 

[VoIPTools]

I encourage you to take a look at our 3CX Survey Creator tool. You will find that our tool automates the entire process of creating 3CX phone surveys and producing agent reports all using a simple web interface. With our tool, from start to finish, you can create a survey in a matter of 2-3 minutes.

In the latest version, we have incorporated OpenAI for generating the prompts for your survey questions. If you have not heard the quality of OpenAI's text-to-speech engine, let me assure you the results are indistinguishable from a human. That makes it simple to ensure a consistent voice for all your surveys, and we support multiple languages too.

In addition, with our tool you can easily ask callers to opt-in to a post call survey by validating a call-back number, and initiating the call back the second the agent call is disconnected. So, if you want to tie service quality back to a specific agent using call backs, we have the solution.

 

[TayZaLinZaw]

The missing agent extension is a known issue in v20. You will need to adjust the C# code generated by the CFD in order to fix it. Here you have more information:

Thread 'CFD variable session.transferingExtension missing 3CX Version 20.0'

Oct 28, 2024

Hi,

I use transferingExtension variable in v18 and can not use it anymore in v20.. (

The new script engine know the information in v20, but we cannot use it in the c# script :


2024/10/28 13:57:02.344|0009|Info| CallPair.CallFlowCore.BuiltIn.Router.Router.8006.[C:1458.2]-From script: Call routing from Wextension.57: 3601(3601) on behalf of Wdn.114: 1199 is Succeeded with forwarding:

ProceedWithNoExceptions.Wextension.114: 1199.

Extension.Wroutepoint.145: 3698.
lastrouting result Success(NotSpecified:Success):


When you will populate this information to...

• Yhe
• Replies: 10
• Forum: Call Flow Designer

Thanks sir, Its working well and agent Ext is showing now .