D765 receives calls intermittently

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bits

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We have 4 extensions, all are configured in a ring group. 3 are just the 3CX app, and one is a physical phone only, the SNOM D765 with the latest software (v10) which 3CX says isnt supported (the site states they are EOL)
As the D765 is apparently unsupported, so I had to provision it manually.
  • Sometimes when making calls it takes 5-10 seconds to even ring properly. If I call an internal extension there is no delay it rings instantly
  • Some calls come through, and some don't (they always come through on other extensions)
  • The extension isn't showing up on 'Team' under the 3CX app - although if I dial the extension manually I can always call it internally, no delays and it seems to come through always
3CX is hosted on-site on a virtual machine, Windows Server 2022, the installation itself is only 2-3 weeks old, we are using Sipgate as our SIP provider, and the latest Professional 3CX (18.0 Update 5 (Build 418))
 
Can you please show us a screenshot of your PBX?

1. Select phone
2. Click +Firmware button
3. Take Screenshot
4. Cancel firmware dialog box
 
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