Dashboard Reporting Missing After Update

[ronihihi1]

Version 20.0 Update 8 (Build 1109 Release)

ello everyone,


After upgrading our system to 3CX Version 20.0 Update 8 (Build 1109 Release), we noticed an issue with the reporting and dashboard statistics.


Previously, the dashboard displayed call statistics such as:

• Total calls
• Call duration
• Call statistics / analytics

However, after the update:

• The dashboard reporting widgets are missing or hidden
• Call duration / call length statistics are not displayed
• We cannot find these metrics anywhere in the dashboard or reporting section

Question:
Has anyone experienced this issue after upgrading to Update 8 (Build 1109)?
Is there a setting to re-enable dashboard statistics, or is this a known change/bug in this release?


Any guidance would be appreciated.


Thanks in advance.

 

[SteveITS]

Are you talking about the Panel in the web client? There are several different views in the Panel…

 

[KyriacosS_3CX]

Hi,

Perhaps a few screenshots of what you are seeing and a note on what you would have expected to be there, as I am not sure we are understanding this correctly.

In case this is just a visual/browser glitch, have you tried a different computer/browser or incognito mode? Clearing browser cache?