Data Archiving - Recordings

[smaloney]

I received an email today indicating that my Recordings Storage has reached 75%. I went to investigate. It appears Auto-archive for Recordings stopped working about 2 weeks ago on 4/23/2026.

The "Move to Archive" button is unclickable and the icon is a spinning wheel.

• I have verified the SFTP credentials are still valid and I am able to manually archive Recordings.
• The backup server is not at capacity.
• I have turned on/off Auto-archive for recordings; turned on/off Enable Remote Data Storage & Archive; turned on/off call transcription (suggested in another thread).
• I have not rebooted the instance (I'll have to try this after hours, if necessary).

Any other ideas?

(Notes: Type Enterprise+8; on premise install; Version 20.0 Update 8 (Build 1121 Release); Remote data storage is via SFTP w/ Password)

 

[Charles_3CX]

Please check the Integration > Transcription section. Is this showing RED? If so, set it to OFF, save, then restart the 3cx services and try the remote archive again.

Then, if you have the Ent + subscription, re-enable the transcription.