DB routing

[HiroNikuyama]

Hi I would like to know if this is possible on 3CX or not.
When 3CX receive a call, it refers to database to see if the CID is on the customers list or not.
If yes, which means that the call is from an existing customer and routes the call to a respective queue.
If no, which means new customer, and the 3cx routes the call to the other queue.

May I know how we could do this?

Thank you.

 

[Cal4care]

Hi

Yes, it is possible using CFD. You need to create call flow designer & check the caller number using database access tool & query the caller number. based on the response we can use condition component to route the calls to dedicated queues.

 

[HiroNikuyama]

Hi

Yes, it is possible using CFD. You need to create call flow designer & check the caller number using database access tool & query the caller number. based on the response we can use condition component to route the calls to dedicated queues.

Thank you, does it require Enterprise license?

 

[Cal4care]

Thank you, does it require Enterprise license?

PRO Licence is enough ..

 

[HiroNikuyama]

PRO License is enough ..

Good, thank you very much!