DDI External Calls

[bferreira]

I have several DDI, I would like to know if it is possible for outgoing calls to leave with the numbers of each DDI instead of always being the main trunk number.

Is it possible? If so how?

 

[leejor]

The outgoing DID/DDI number can be put into the extension settings, but, that does not mean that it will be sent. That will depend on two things....your provider allowing this (ask them), and the outbound trunk settings having the correct parameters, for your provider.
Who is your provider, what country, someone may be familiar with them.

 

[bferreira]

leejor can tell me where to set the outgoing ddi in the extension...
I have to go testing

 

[leejor]

Look for an option called Outbound Caller ID, in the extension settings. That is the outside number to be sent, if your provider allows and the outbound trunk parameters are set correctly for your provider.

 

[bferreira]

possibly the operator does not allow. I verify that what arrives at the beronet is correct, however later at the destination what arrives is the number of the main trunk.

 

[AWS2P]

You use a gateway not a Trunk SIP ? I ask this as you speak about beronet .

 

[leejor]

If you are using a PSTN gateway, then to send calls out on specific PSTN lines (the only way caller ID will reflect the outgoing number), then you must create one trunk for each PSTN line (in both the gateway and 3CX), and send calls, each time, from 3CX to that specific trunk.

 

[bferreira]

You use a gateway not a Trunk SIP ? I ask this as you speak about beronet .

yes I have a beronet (gateway), I have a good deal with my operator and when I migrate to SIP the costs are much higher. If I had a SIP these doubts and problems would not exist...In any case I am interested in making outgoing calls from different DDI. When testing, the beronet receives the correct DDI number but the call is always with the general number...I don't know if it will be an operator configuration.

thanks

 

[bferreira]

If you are using a PSTN gateway, then to send calls out on specific PSTN lines (the only way caller ID will reflect the outgoing number), then you must create one trunk for each PSTN line (in both the gateway and 3CX), and send calls, each time, from 3CX to that specific trunk.

when I make the call from a DDI the beronet receives the correct number but the call arrives at its destination with the general number...

 

[AWS2P]

Hi,
Did you ask to beronet support if there are some settings or logs you can search in ?or your analog lines provider.

 

[AWS2P]

As a simple test you could do an outgoing call directly from each land line and see what number is sent to you. if it's always same number on any lines then contact analog provider

 

[leejor]

If this is a PSTN gateway, it is not going to matter what caller ID 3CX sends to the gateway. PSTN lines are incapable of sending any caller ID other than the one assigned to it by the provider. So, if you have four PSTN lines into a gateway. 8885551231, 8885551232,8885551233 and 8885551234. If you want an outgoing call to show 8885551234, then the call must go out over line 4. To do that , each line must be capable of getting a specific call outbound , which usually means, each must be a separate trunk, on the gateway, and in 3CX. The provider may have the "main", billing number set to be sent on calls from any line, they can change that if requested.

 

[bferreira]

Thanks for your help. I made a new sip trunk and set it up manually in beronet (without using the 3CX generate file) and quickly got what I wanted. It was certainly a bad setup the first time.

Later it was enough to change two fields in the outbound parameters.

Thanks.