DDI routing problems with VOIP On

[neilevans]

Hi

Have successfully setup the latest version of 3CX with the softphone and VOIP On.

Also registered several new 0871 DDI numbers under the same account

At one point the DDI's were working correctly, now any of the DDI numbers simple go straight to the main hunt group.

I've attached the logs,

14:23:08.187 Call::Terminate [CM503008]: Call(1): Call is terminated
14:23:08.171 LineCfg::getInboundTarget [CM503011]: Inbound office hours' rule for LN:10000 forwards to DN:800
14:22:53.375 CallCtrl:nSelectRouteReq [CM503004]: Call(1): Calling: HuntGrp:800@[Dev:sip:[email protected]:5070;rinstance=8a2b7f7c774b5127]
14:22:53.375 CallCtrl:nSelectRouteReq [CM503004]: Call(1): Calling: HuntGrp:800@[Dev:sip:[email protected]:5070;rinstance=0625e46c897f914e]
14:22:53.375 CallCtrl:nSelectRouteReq [CM503004]: Call(1): Calling: HuntGrp:800@[Dev:sip:[email protected]:5070;rinstance=9c740b45280cb807]
14:22:53.375 CallCtrl:nSelectRouteReq [CM503004]: Call(1): Calling: HuntGrp:800@[Dev:sip:[email protected]:5070;rinstance=6a698f489d43d366]
14:22:53.375 CallCtrl:nSelectRouteReq [CM503015]: Call(1): Target is not registered: HuntGrp800:Ext.100

14:22:53.328 Line:rintEndpointInfo [CM505003]: Provider:[VoipOn] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Telappliant VoIP Gateway] Transport: [sip:192.168.16.10:5060]

14:22:53.328 LineCfg::getInboundTarget [CM503011]: Inbound office hours' rule for LN:10000 forwards to DN:800
14:22:53.140 CallCtrl:nIncomingCall [CM503001]: Call(1): Incoming call from 07XX9XX36X6@(Ln.10000@VoipOn) to [sip:[email protected]:5060]

I just wanted to know is this is an issue I need to address with 3CX or VOIP On?

What I seem to make of it is that VOIP On are not correctly sending the required DDI data so that 3CX can route it properly

Any help would be appreciated.

Thanks