Default ringtone changed after Fanvil update to 2.12.25.6

[alnatio]

Hello, I recently upgraded our Fanvil X7-V2 phone system to 2.12.25.6. It changed our default ringtone. all of our phones are now using ringtype number 2 and I can't seem to change it back even when I change the ringtone to another tone, it still using ringtype number 2 on the phone. I would like to know what the issue can be and do anybody else have the same issue

 

[mrg]

Hello, I recently upgraded our Fanvil X7-V2 phone system to 2.12.25.6. It changed our default ringtone. all of our phones are now using ringtype number 2 and I can't seem to change it back even when I change the ringtone to another tone, it still using ringtype number 2 on the phone. I would like to know what the issue can be and do anybody else have the same issue

Hey Alnatio,
Just to confirm i have the same thing. It seems to be a Fanvil issue rather than a 3cx one, though 3cx does appear to make it harder to switch to a different ring-tone. As far as our main office is concerned the new tone is identical to the one used for internal calls (it's not, but i get what they are saying). I'm contemplating rolling back the firmware in the hopes that it's a bug rather than a feature, but i suspect Fanvil is the place to raise it rather than here.

 

[mrg]

Consider raising a ticket with Fanvil here:
https://www.fanvil.com/service/help/question.html