Delayed Voicemail Email

[greatchoice]

I have a customer that is stating they are receiving the email notifications delayed. I attached screenshots below. We are on v18 and no other customer of ours has reported such an incident

 

[NikolasA_3CX]

Hi @greatchoice

What SMTP is configured on the PBX? You can find this from Settings >> Email

 

[greatchoice]

Its the 3cx one. Standard i suppose

 

[NikolasA_3CX]

In this case, we will need to check the logs of the PBX to see if the PBX is sending the email immediately or if there is a delay.
Please raise a ticket with us to provide instructions on what is needed to check the logs and advise further.