voicemail

  1. Garbled, jumbled up voicemails

    I have been having an issue with voicemails where they get jumbled up in the recordings, a person will be talking in the voicemail, sometimes they just cut out, and sometimes their voice starts talking over themselves. I have researched into the codecs and changing those and have not had any luck.
  2. krossh

    Check Other User's VM Box (Creating a shared VM Box)

    I have an instance where users are migrating from Mitel to our 3cx. They utilize shared mailboxes heavily and attempting to do something similar here if possible. I was going to create a user extension that effectively is a VM box only. No phone assigned. Then create a speed dial on each...

  3. OpenAI Transcription Models

    Has anyone been successful in getting OpenAI transcription to work using GPT4o or GPT4o Mini models? GPT4-Turbo works just fine, but not the other options. They are included in my OpenAI's project model limits. Thank you, Garan
    • garn
    • Thread
    • open transcription voicemail
    • Replies: 3
    • Forum: AI

  4. Temporarily Forwarding all phones to voicemail

    A customer of mine has semi-regular all-staff meetings. During these meetings, nobody is manning the phones (reception or individual users). In V18, they had the option to use a dial code, which would update the status of all extensions, forwarding all inbound calls to voicemail (either...

  5. Voicemail Alert Issue with Phones

    Hello, Recently, a client called me to report that their deskphone's power LED was blinking nonstop, something that they found greatly annoying. I asked the user to send a photo of the phone (a Yealink T27G) and received the below photo, which shows an icon that indicates that there is a new...

  6. Checking another extensions mailbox in multi-company mode

    We have received requests from some of our tenants to check another extensions mailbox within their "department". I have tried this with our 'Default' department reserved for our technicians, and cannot seem to get it to work. On a non tenanted system, i can press # after dialing into voicemail...

  7. Having issues listening to .WAV voicemail emails on 3cx v20

    3CX Version: Version 20.0 Update 6 (Build 724 Release) Recently- We've been having some issues with clients getting sent .wav files that are unplayable via email. I've attempted to move these emails and .wav files to known good PCs with several different softwares that should be able to play...
  8. Karl Malone

    3CX Not Sending Voicemail Emails for One Extension

    Hello, We have an issue with 3CX failing to send voicemail emails for a particular extension on a phone system we manage. We've confirmed that the extension has new voicemails, but no email notifications were sent for about a full day. We are using a third-party SMTP service, which is working...

  9. How to configure Office Holiday Prompt

    Hi all, I'm trying to figure out how I can use the Office Holiday Prompt option in the V20 PBX. The customer is currently using a voicemail solution via a digital receptionist, but now the customer has multiple prompts that he wants to set up for various dates. In V18 it was possible to use...

  10. Unable to receive calls or listen to voicemail

    One of our users reported being unable to listen to voicemails in the webclient. They click the play button but nothing occurs (no call to voicemail is made). Additionally, when we tested with the user, we found they were unable to receive any incoming calls, although outgoing calls work fine...
    • selfdesign
    • Thread
    • receiving self-hosted voicemail web client
    • Replies: 0
    • Forum: Web Client

  11. Whitelisting 3CX voicemail server

    The last 2 days, I have found my hosted email service blocking 3CX voicemail delivery. What is the best address to whitelist to avoid this from happening? This happened several years ago, was corrected by my email host and is recurring for some strange reason.
    • biggreyphone
    • Thread
    • smtp voicemail whitelist
    • Replies: 7
    • Forum: SMB

  12. Voicemail only extension - BLF to flash when voicemail

    We have set up some voicemail only extensions and it would be good if 3CX could be configured to have a BLF key that flashes when there is a voicemail in that mailbox. I'm struggling to find a way to get this to work without configuring voicemails to email.

  13. Queue- destination no answer voicemail prompt

    We have a few clients who wants different mailbox prompts for during the day (destination no answer) and also out of hours. they want this to go to a single mailbox. Our workaround is 2 mailboxes or an IVR to then route to a mailbox with no prompt however the below would be a useful addition if...
    • David.Eagle
    • Thread
    • out of hours queue voicemail
    • Replies: 0
    • Forum: Server
  14. LoganBondINS

    CFD - Transfer Call on Hold

    I've run into a situation where a client using desk phones would like to be able to transfer to the voicemail of another extension without entering transfer > *4EXT. Would it be possible to have the CFD or something similar allow for transferring a call that's currently on hold? Example...

  15. After Hours VM vs During Office hours VM (v20)

    So I'm trying to setup 2 different voicemails; One for during hours and one for after hours. Is there a way to have a different message for each but have them sent to the same user extensions voicemail? Right now its my understanding that i can make a voicemail on the extension and set the call...
  16. Arthur.b

    QUEUE - VOICEMAIL ?

    Hello, I saw that there was an option in the queue settings to set a greeting prompt. Does this mean there is a voicemail? I tested it by calling the queue and leaving a voicemail, but I cannot find it in the user interface

  17. Solved Voicemail: 2 web clients function differently

    At a reception desk we have 2 computers and one DECT phone, all are logged in to Ext.11 When the receptionists want to listen to the voice mails they open the web client because they find it easier. From here they 'play' the voice mail so they can listen to it via the phone. However the manual...
    • Levi
    • Thread
    • browser dect voicemail
    • Replies: 2
    • Forum: Web Client

  18. Changing Default Voicemail Greeting For All Users

    Back in the good old days you could upload your own default voicemail greeting for all users by simply overwriting the "record_your_message.wav" with your custom file. In V20 that simple process doesn't work. In fact, nothing works or at least for me nothing works. I have copied the default...

  19. 3cx iPhone voicemail notifications don't get pushed

    Hi, We have an after hour on-call person, with calls directly going to his extension voicemail. Push notifications enabled, and all 3CX phone notifications are enabled with persistent banner. Yet, after someone records the message, 3CX app has no badges, no other notifications. Voicemails are...
    • IsaacK
    • Thread
    • iphone notification push notifications voicemail
    • Replies: 0
    • Forum: iOS

  20. Voicemail transcription hasn't worked for months

    I changed over to the Google Storage Bucket hoping that would fix it. Still not doing the transcription. Not sure exactly when it stopped working but it hasn't worked for months. There are definitely files in the storage bucket, but don't even see my extension. I see about 10 extensions, but...
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